Refund & Return Policy
Welcome to TMART PLATFORM PVT LTD. We strive to provide high-quality products and a smooth shopping experience. If you are not fully satisfied with your purchase, our refund and return policy is designed to be simple and transparent.
1. Eligibility for Returns
You may request a return under the following conditions:
- The product is damaged, defective, or incorrect at the time of delivery
- The return request is raised within [7/10/15] days of delivery
- The item is unused, unwashed, and in its original packaging with tags intact
- Proof of purchase (order ID/invoice) is available
2. Non-Returnable Items
Certain items are not eligible for return or refund, including:
- Perishable goods
- Personal care or hygiene products
- Customized or personalized items
- Innerwear, lingerie, or similar items (if applicable)
- Products marked as “Non-Returnable” on the website
3. Return Process
To initiate a return:
- Contact our support team at info@tmartplatform.com
- Provide your order details and reason for return
- Our team will verify your request and arrange pickup (if applicable)
- Pack the product securely in original packaging
4. Refund Policy
- Refunds are processed after the returned product is received and inspected
- Approved refunds will be credited within [5–10 business days]
- Refunds will be issued via the original payment method
- For Cash on Delivery (COD) orders, refunds may be processed via bank transfer or wallet
5. Replacement Policy
- If you receive a defective or wrong item, you may request a replacement instead of a refund
- Replacement is subject to product availability
- If the item is unavailable, a full refund will be issued
6. Cancellation Policy
- Orders can be cancelled before they are shipped
- Once shipped, cancellation is not possible, but you may request a return after delivery
7. Shipping Charges
- Return shipping is free for damaged, defective, or incorrect items
- For other reasons, shipping charges may be deducted from the refund amount
8. Late or Missing Refunds
If you haven’t received your refund within the expected time:
- Check your bank account or payment method
- Contact your bank or payment provider
- If the issue persists, contact us at info@tmartplatform.com
9. Contact Us
For any questions regarding returns or refunds:
