1. Order Cancellation by Customer
a. Before Shipment
- Orders can be cancelled free of charge before they are shipped
- To cancel, log into your account or contact our support team with your order details
- Once cancelled, a full refund will be initiated
b. After Shipment
- Orders cannot be cancelled once they have been shipped
- However, you may refuse delivery or request a return after receiving the product, as per our Refund & Return Policy
2. Cancellation Timeframe
- Cancellation requests must be submitted within [12–24 hours] of placing the order or before dispatch, whichever is earlier
- Orders processed for shipping cannot be cancelled
3. Order Cancellation by TMART PLATFORM PVT LTD
We reserve the right to cancel any order under the following circumstances:
- Product is out of stock or unavailable
- Errors in pricing or product information
- Suspected fraudulent or unauthorized transaction
- Issues identified by our payment gateway or risk assessment system
- Delivery not serviceable in your location
In such cases, you will be notified, and a full refund will be processed.
4. Refund for Cancelled Orders
- Refunds for cancelled orders will be processed within [5–10 business days]
- Refunds will be credited to the original payment method
- For Cash on Delivery (COD) orders, refunds may be issued via bank transfer or wallet after collecting required details
5. Partial Cancellation
- If your order contains multiple items, you may request cancellation for specific items before shipment
- Refund will be processed only for the cancelled items
6. Cancellation Charges
- No cancellation fee will be charged if the order is cancelled before dispatch
- If cancellation is requested after shipment (via return/refusal), shipping or handling charges may be deducted
7. How to Request Cancellation
You can request cancellation through:
- Website/App: Log into your account and select the order
- Email: info@tmartplatform.com
Please include your Order ID and reason for cancellation.
8. Failed or Duplicate Orders
- If your payment is deducted but the order is not confirmed, the amount will be automatically refunded within [5–7 business days]
- In case of duplicate orders, you may cancel one order as per this policy
9. Changes to This Policy
We reserve the right to update or modify this Cancellation Policy at any time. Changes will be effective upon posting on the website.
10. Contact Us
For any cancellation-related queries:
TMART PLATFORM PVT LTD
[TMART PLATFORM PVT LTD]
Email: info@tmartplatform.com
